A Friendly Note
Given the confidential nature of my work within a highly-regulated industry, I’m unable to share some specific project details on a public platform. However, I’d be happy to provide more context and discuss my experience in greater detail during a conversation or interview.
Thank you
Case Studies
Reimagining Optional Life Pre-enrollment at Manulife
Led the design process from early-stage discovery to define a North Star, identify key opportunities, and develop impactful solutions that met member needs, successfully delivering two MVPs to market.
Responsibilities: Reseach • Content • UI
ManullifeMOVE App Wellness Feature PoC
Mitigated risk in a predetermined solution by conducting discovery research, leading to a strategic pivot to a new feature set I designed, which resulted in one of the most successful PoC launches in our Asia segment.
Responsibilities: Research • Content • UI
TELUS Health Service Integration for Mobile App
Led user research to understand how best to inform members about new mental health services during the brief transition from the Manulife experience to the TELUS Health experience on the Manulife mobile app.
Responsibilities: Research • Content • UI
Emerging Tech Health Feature Discovery
Led discovery research to uncover key customer values, refined the value proposition and use cases, and identified essential considerations for the successful launch of a new health feature on our mobile app.
Responsibilities: Research
Facebook AI Credible Content Feature PoC
Created a new feature that leverages multiple types of AI models to help users quickly identify if a post has credible content and provides the opportunity to get more information about the source and the assigned classification.
Responsibilities: Research • Content • UI • AI modeling