About Me:

A closeup selfie of me sitting outside in front of a palm tree. I have a wavy asymmetrical haircut and am wearing a white t-shirt and black sunglasses.

Hi again!

I’m Veronica (“V”) and I’m originally from sunny San Diego but have spent most of my adult life on the East Coast. I’m friendly and casual but also very authentic and know how to get things done. And no, I’m still not used to the cold!

I have an insatiable curiosity, so when I’m not diving into learning something new, I’m usually cycling through one of many hobbies, hopping on a plane to explore new destinations and cultures, spending time in nature, wandering around a museum, geeking out over emerging technology, or just chillin’ on my couch with a good book or movie and my black lab, Archer.

Above all, I feel fortunate that I’m truly happy in life and genuinely love what I do for work. I enjoy getting to use both my logical and creative sides every day while exploring new opportunities and solving complex challenges.

This is Archer, he’s a 100lb lap dog and an amazing adventure buddy. He especially loves to go on hikes and find new places to swim!

A closeup photo of my black lab, Archer, who's smiling in the pic

Traveling is my passion. I love nothing more than boarding a flight, renting a car, and then heading out to explore a new country.

Photo at the top of a cliff looking out at a very blue sea and a couple trees in the foreground

I love being outdoors whether it’s hiking, kayaking, skiing, volleyball, or just going on a walk through the trees.

A photo I took when I was kayaking where you can see the tip of the kayak an my bare feet propped up looking out at the water and trees in front of me

So yeah, I love dinos. I love learning about them and imagining what it would have been like to live back when they roamed our planet.

A photo I took at the Natural History Museum in NYC of a full body skeleton of a triceratops

My Strengths:

  1. Activator – Great at diving in, making a plan, and turning thoughts into action.

  2. Strategic – Can spot relevant patterns and issues and quickly create alternative ways to proceed.

  3. Relator – Enjoys close relationships and collaborating with others to achieve a goal.

  4. Achiever – A hard worker and happiest when busy and productive.

  5. Futuristic – Inspired by what “could be” and likes to inspire others.

My Career Journey

What My Colleagues Had to Say…

Aligned with Manulife/John Hancock Core Values and sent via Podium, the internal recognition platform at Manulife/John Hancock.

Share your humanity

Thank you Veronica! I still remember those times when you coached me and mentored me. Thank you so much for your support and guidance, I learned a lot from you. :D I’m so grateful for all of this. Thank you so much.

- N

Obsess about customers

Thank you Veronica for an incredibly useful and insightful presentation yesterday of your research findings for TELUS and their product offerings. This information couldn’t be more timely and will make a huge impact on the pieces we deliver this year. The information you presented was well-mapped out, very organized, and had some really great tidbits that we will be sure to leverage. Thank you for being so awesome!

- N

Get it done together

Thank you so much for walking us through the UserTesting tool and sharing your knowledge and best practices! As we were using this tool for the first time, your help has been very valuable to get us started and to achieve what we needed. :) You have taken your time to help us with this and you were available and super quick to respond to our questions, so just wanted to thank you and let you know we are grateful for all your help. :)

- J

Obsess about customers

Thank you for all your work on the life events research and putting together a proposed plan for communications going forward to support our customers better. Your research was really valuable and a great step in building better experiences for our members!

- A

Get it done together

Veronica, your dedication to teamwork and support is truly exceptional. Your willingness to assist, even amidst your busy schedule, reflects your commitment to the work that we all do to bring the very best to our members and sponsors! Your insightful suggestions and solutions, contribute significantly to our operations, and I always value your input. Working with you is not just a stroke of luck; it’s a privilege, and I appreciate all that you do.

- V

ERG amplifier

Thank you for taking the initiative and leading the multiple sessions that collect all the questions and feedback on the ERG Playbook from all North America Employee Resource Groups. By taking the time to listen to and document the feedback from each ERG, you have played a crucial role in ensuring that all their voices are heard and their input is considered. Your thoroughness and attention to detail in this process have been truly commendable. Thank you.

- R